Privacy and the protection of our website users’ (“you” or “your”) personal information is very important to Plad (“we”, “us” or “our”). This Privacy Notice (“Notice”) is intended to provide you with an overview of how we collect, use, store, and communicate (“process”) your personal information as well as your rights with respect to this information. For the purposes of this Notice, personal information means any information that relates to you and directly or indirectly allows you to be identified. In particular, this Notice provides information about

A. General information on personal information protection
B. Processing of personal information on our website
C. Your rights as a data subject

A. General information on personal information protection

I. Name and address of the Data Protection Officer

We have appointed the following Data Protection Officer (“DPO”):

The Data Protection Officer of Plad
[Glenn Sommerville]
Tel.: (403) 276-9456
E-Mail: glenn.sommerville@wilo.com
Website: http://plad.com/en/Pumps

II. General information on processing of personal information

1. Scope of the processing of personal information

We only process your personal information to the extent necessary to provide a functioning website, contents and services. We basically only process your personal information after having obtained your consent. An exception applies in cases when your consent cannot be obtained for factual reasons and the processing of the personal information is permitted by law.

2. Personal Information deletion and storage period

Your personal information is deleted or blocked as soon as the purpose for its storage has been achieved. Storage for a longer period is possible if provided for by applicable law. The personal information is also deleted or blocked once the statutory retention period lapses unless there is a requirement to retain the personal information for entering into or performing a contract. The personal information we store includes, inter alia:

• Log files for a max. of 14 days
• Databases for logins for the duration of the account’s existence
• Universal Messenger for three months
• Commerce tools for the duration of the legal transaction and the associated statutory retention periods

3. Security

We use security measures to protect your personal information from loss or unauthorised access, use or communication. We continuously improve our security measures as new security technology becomes available. Please contact our DPO if you have any questions related to your personal information.

B. Personal Information processing on our website

I. Provision of the website and generation of log files

1. Description and scope of the personal information processing

Our system automatically collects data including personal information from the accessing computer on each occasion you visit our website.

The following data is collected:

• Information on the browser type and version used
• Your operating system
• Your internet service provider
• Your IP address
• The date and time of the access
• Websites which referred you to our website
• Websites accessed by your system via our website
• Duration of your visit
• Your country of origin
• Your preferred language
• Time of your first visit and most recent visit

This data is also saved in our system log files. We do not store this data together with your other personal information.

2. Purpose of the personal information processing

The temporary storage of the IP address by our system is required to deliver the website to your computer. Your IP address must therefore be stored for the duration of the session.

The storage of data in log files serves the purpose of warranting the proper functioning of our website. The data is also used to optimise the website and to safeguard the security of our IT systems.

3. Duration of storage

The data is deleted as soon as the purpose for collection has been achieved. Where data is collected to operate the website, this is the case as soon as the respective session ends.

If the data is stored in log files, this is the case after a maximum of 14 days. Data may be stored for longer periods in certain circumstances. If this is the case, your IP addresses are deleted or truncated with the result that it is no longer possible to trace them back to you.

4. Right to object and contest a decision

The collection of the data for the provision of the website and storage of the data in log files is absolutely essential for the operation of the website. This means that you cannot object to this collection and storage of data.

II. Use of cookies

1. Description and scope of the personal information processing

Our website uses cookies. Cookies are text files that are stored in the internet browser or by the internet browser on your computer system. When you visit a website, cookies can be placed locally on your device. This cookie contains a character string, which is a unique identification code of the browser that will be recognised at the next occasion you visit the website.

We use cookies to make our website more user-friendly. Some elements of our internet site require that the accessing browser can still be identified after having left our page.

The cookies store and transmit the following data:

• Items in a shopping basket
• Login information
• Chat information
• Security mechanisms for forms (XSRF)
• Wish list items
• Web analysis tool Bell Canada Web Hosting Analytics
• Universal Messenger data for a target-group focused website experience

Our website also uses cookies that allow for an analysis of your navigation and use of the website. The following data can be transferred:

• Entered search terms
• Page views
• Use of website functions

The collected user data is pseudonymised by technical methods. The data can then no longer be traced back to you. The data is not merged with any of your other personal information.

When accessing the website, you are informed about the use of cookies by an info banner, which also refers to this Notice. In this context, you have the option of allowing or preventing cookies.

It is important to distinguish between cookies that are technically necessary for the operation of our website and cookies that are not.

2. Purpose of the personal information processing

The purpose of using strictly necessary cookies is to make the website more user-friendly. Some of the functions offered on our website may not be available if cookies are disabled. These functions depend on recognising the browser after it has left the website.

The following applications require the use of cookies:

• Shopping functions (e.g. shopping basket)
• Tracking functions (e.g. country of origin)

The data collected by strictly necessary cookies is not used to generate user profiles.

Analysis cookies are exclusively used for the purpose of improving the quality of our website and its contents. The analysis cookies provide us with information on how the website is used and how we can continually improve our services.

3. Duration of storage

Already saved cookies can be deleted at any time. This can also be done automatically. If cookies are disabled for our website, it may not be possible to use all the functions of the website.

4. Right to object and contest a decision

Your computer stores and transmits the cookies to our website. This means that you are in full control over the use of cookies. You can deactivate or restrict the transmission of cookies by changing the settings of your internet browser. Cookies that have already been placed can be deleted at any time. This can also be set to automatic. You may not be able to use the full scope of functions offered on our website if you have cookies deactivated. In addition, you have the option at any time to adjust your settings in our cookie banner or our cookie declaration and revoke your consent with effect for the future. Processes already in the past are not affected by this.

III. Use of iFrames

1. Description and scope of the personal information processing

We use so-called inline frames (iFrames) on some websites. An iframe is an HTML - element, which is set as a frame within a website and serves to structure web pages. With the help of iFrames, contents of other providers are integrated into our website.

When an iFrame is displayed on our website, the IP address of the user is transmitted to the third party whose iFrame is integrated. When loading this iFrame, the third party provider may collect and process further information (including personal information). It cannot be excluded that the information may also be transferred to a server in a third country. We cannot influence whether and which of your personal information the third party provider actually collects. Details of the personal information processing carried out in connection with the services of the third party can be found in the privacy notice of the respective provider.

2. Purpose of the personal information processing

The purpose of the integration of the so-called iFrames is to make our website more attractive for you by providing it with an appealing and simple possibility. Reduced loading times through the transfer of smaller amounts of data should be made possible as well as the individual and independent scrolling of individual page areas.

3. Duration of storage

For the duration of the storage of your personal information by the third party provider of iFrames, please refer to their privacy notice.

4. Right to object and contest a decision

You have the right to object. You can send us or inform us of your objection at any time. Please use the address of the DPO provided above.

IV. Newsletter

1. Description and scope of the personal information processing

Our website offers you the option to subscribe to a free newsletter. The data entered in the registration form will be transmitted to us.

The following data is also collected during registration:

• IP address of the accessing computer
• Date and time of registration

Your consent to the personal information processing is obtained during the registration process, where you are also referred to this Notice.

If you submit your e-mail address to us during the course of purchasing goods or services via our website, we may subsequently use this personal information for sending out a newsletter. In this case, the newsletter will only contain direct advertising for similar products or services offered by our company. Personal information is not disclosed to third parties as part of the personal information processing concerned with the sending of newsletters. The personal information is used exclusively for sending out the newsletter.

We also use newsletter tracking, which means that the e-mails sent by us contain small image files, also called web beacons or tracking pixels, which are embedded in the e-mails but not directly contained in them (only as a link to a web address). These are downloaded from the external server by the webmail application running in the browser. Information regarding the call-up, the IP address and information on the accessing client is collected.

2. Purpose of the personal information processing

The collection of your e-mail address serves the purpose of delivering the newsletter.

The tracking of the newsletter service serves the purpose of performing statistical analysis to determine how many e-mails are read when and which links are accessed frequently. In this case, the use does not allow for inferences to persons. The information is used for the optimisation of newsletter content or to better match the newsletter to the mail clients used by the recipients.

The collection of other personal information during the registration process serves the purpose of preventing misuse of the services or the e-mail addresses used.

3. Duration of storage

The personal information is deleted as soon as the purpose of collecting it has been achieved. Accordingly, your e-mail address will be stored for as long as you remain subscribed to the newsletter. The analysis data is deleted after three months.

Any other personal information collected during the registration process is usually deleted after seven days.

4. Right to object and contest a decision

The newsletter subscription can be cancelled (unsubscribe) by you at any time. All newsletters contain an unsubscribe link.

This also gives you the opportunity to revoke your consent to the storage of your personal information collected during the registration process.

V. Registration

1. Purpose of the personal information processing

The information we collect from you or about you—whether personal or technical—may be used in the following ways:

• We will use it to fulfill requests to provide our LICENSEE with products, software and services.
• We may notify you of product news, new products, services and best practices to maximize your usage and efficiency of our products.
• If we change our policies, we will use your contact information to notify you.
• We share anonymous website usage information with analytics providers that assist us in the improvement and optimization of our site. Personal data is not shared.
• Select employees may analyze information to fulfill technical requests or improve our software.

2. Duration of storage

LICENSOR stores Personal Data for no longer than necessary under the scope of its license with LICENSEE. The data needs to be stored as long as you are a registered user. As discussed below, you have the “Right to be Forgotten,” which means that if certain grounds apply, You have the right to have your Personal Data erased from our storage without undue delay.

3. Right to object and contest a decision

You may cancel your registration at any time. You may at any time request that we modify your personal information we store.

If the personal information is required for the performance of a contract or to implement pre-contractual measures, an earlier deletion of the information is only possible to the extent such deletion is not prevented by statutory requirements.

VI.Contact form and contact by e-mail

1. Purpose of the personal information processing

We exclusively process the personal information submitted via an online form for processing your inquiry. If you enrol in a training course, the personal information submitted by you will be used to conduct and organise training courses.

Any other personal information processed during the submission process serves to prevent misuse of the contact form and to safeguard the security of our IT systems.

2. Right to object and contest a decision

You may revoke your declaration of consent to the processing of personal information at any time. If you contacted us by e-mail, you may revoke your consent to the storage of your personal information at any time. If you revoke your consent our correspondence with you will be terminated.

In this case, all personal information stored during the course of making contact will be deleted.

VII. Website analysis services

1 .Description and scope of the personal information processing

This website uses the software "Bell Canada Web Hosting Analytics" (www.bellhosting.ca), 1927 98 St. NW Edmonton, AB T6N 1L5. The software places a cookie (a text file) on your computer, which allows your browser to be recognized. If subpages of our website are called up, the following data is stored:

• Your IP address shortened by the last two bytes (anonymized)
• The called subpage and time of the call
• Your browser and operating system
• Your originating site (referrer)
• The time spent on the website
• The pages that are accessed from the called subpage

The personal information collected with Bell Canada Web Hosting Analytics is stored on a server in Canada. A transfer to third parties does not take place.

2. Purpose of the personal information processing

We need the data to analyse your surfing behaviour and to obtain information on the use of the individual components of the website. The purpose of personal information collection is to strive for a sustainable improvement of the website and the user experience. To respect your desire to protect your personal information we anonymize your IP address. The data will never be used to personally identify you as the user of the website and will not be merged with other data.

3. Duration of storage

The data is deleted as soon as the purpose of collecting them has been achieved.

4. Right to object and contest a decision

You have the option to object to the recording of personal information in the manner described above in various ways at any time:

• You can completely prevent the storage of cookies in your browser. However, this means that you may no longer be able to use some of the functions of our website that require identification (shopping cart, orders, personal settings, etc.).
• You can activate the "Do-not-Track" setting in your browser. Our Bell Canada Web Hosting Analytics system is configured to respect this setting.

C. Your rights as a data subject

As a data subject, you have the following rights:

I. Access to information

You have the right to request whether we process any of your personal information and to request a copy of such information. There are exceptions to this right, so that access may be denied if, for example, making the information available to you would reveal personal information about another person, or if we are legally prevented from disclosing such information.

II. Right to rectification

You have a right to request that we correct or complete your personal information if it is incorrect or incomplete.

III. Right to revoke your declaration of consent under data protection law

You have the right to revoke a previously granted consent. A revocation of consent will be without prejudice to the lawfulness of the personal information processing conducted prior to the revocation.

IV. Additional rights for data subjects living in Quebec

Under certain circumstances, data subjects living in Québec may have the right to request that we: (i) cease disseminating their personal information, (ii) de-index or re-index any hyperlink attached to their personal information, or (iii) that computerized personal information collected from them be communicated to them in a commonly used technological format as well as to any person or body authorized by law to collect such information.

V. Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with your applicable supervisory authority.

Plad may update this Notice to reflect changes in applicable law as well as in our personal information processing practices. These changes will be posted to the website, and you are invited to occasionally review the Notice.

Last Updated: December 2023